Ordering:

From January 2021 'Working Title' will cancel any orders which are red flagged by Shopify and will not proceed with order (without notice). Please make sure all details are correct prior to confirming your order. You will receive confirmation of cancelation.

Delivery:

We use Royal Mail Second Class (3-5 days), Royal Mail First Class (1-3 days) or Royal Mail 24/48hr Services for all our UK deliveries, depending on the order, size of the items and which method the customer has chosen at checkout. Once orders are dispatched you will receive an email stating your order is on its way and if you have chosen a faster service your tracking details will be added to your order in your account. Please note that only 24/48hr optional delivery have a trackable service. The parcel number you receive may not be trackable. Please also note that our free delivery has no insurance, so if the parcel is lost you will not receive the amount of compensation to the value of your order..we only recommend using the free delivery option for smaller orders.

Orders can take up to 24/48hr to process and does not include the shipping time. Orders placed from Saturday at 5.30pm will not be processed till we re-open the following Tuesday. If you need your items faster we suggest emailing first to guarantee delivery for a certain day,

Lost Parcels

If your parcel doesn’t turn up in the allocated time frame, WT will work with the parcel company to obtain compensation (if an insured parcel method was used). Lost parcels are confirmed lost after 14 working days, the customer must wait for this period to elapse before compensation can begin, no refunds will be given until compensation is confirmed. We strongly suggest using the 24/48hr postage option for larger value orders.

UK Delivery (Excludes Republic of Ireland):

  • Orders over £75: UK Standard Delivery (free) (Mon-Fri).

  • Orders below £74.99: UK Standard Delivery (£4.95) (Mon-Fri)

  • Optional Faster Delivery |(Trackable & Insured) Shipping 24/48hr (£11.95)

European Delivery:

  • International Tracked - £14.95. For a faster delivery and more peace of mind, this service provides higher compensation if your parcel is lost during transit. This service is FREE for European customers when you spend £150 or more! Please choose this option at checkout. 
  • From January 2021 customers in the EU may have to pay extra customs/charges to receive their parcels from us. Please be aware that delays are expected due to Brexit. We will not accept 'not accepted' parcels returned back due to not wanting to pay extra fees, this is now the law and takes our stock away for a number of time which we could have sold.
Worldwide (Japan/China/HK) delivery:
  • For customers purchasing from Japan/China/HK only.
  • Worldwide Tracked - £19.95 and free when you spend over £200 or more in one transaction. Please choose the correct option at checkout.
  • Customs/Duty will have to be paid by the customer on arrival.

As of 9/03/21 we no longer send to USA or Canada due to insurance reasons.