We use Royal Mail Second Class (3-5 days), Royal Mail First Class (1-3 days) or Royal Mail 24/48hr Services for all our UK deliveries, depending on the order, size of the items and which method the customer has chosen at checkout. Once orders are dispatched you will receive an email stating your order is on its way and if you have chosen a faster service your tracking details will be added to your order in your account. Please note that only 24/48hr optional delivery have a trackable service. The parcel number you receive may not be trackable. Please also note that our free delivery has no insurance, so if the parcel is lost you will not receive the amount of compensation to the value of your order..we only recommend using the free delivery option for smaller orders. Orders can take up to 24/48hr to process. Orders placed from Saturday at 5.30pm will not be processed till we re-open the following Tuesday. If you need your items faster we suggest emailing first to guarantee delivery for a certain day,
UK Delivery (Excludes Republic of Ireland):
Orders over £50: UK Standard Delivery (free) (Mon-Fri).
Orders below £49: UK Standard Delivery (£4.95) (Mon-Fri)
Optional Faster Delivery |(Trackable & Insured) Shipping 24/48hr (£9.95)
- International Tracked - £14.95. For a faster delivery and more peace of mind, this service provides higher compensation if your parcel is lost during transit. This service is FREE for European customers when you spend £150 or more! Please choose this option at checkout.
From January 2021 customers in the EU may have to pay extra customs/charges to receive their parcels from us, more details to follow shortly. Please be aware that delays are expected due to Brexit.
Worldwide (USA/Japan) delivery:
- For customers purchasing from USA/Japan only.
- Worldwide Tracked - £19.95 and free when you spend over £200 or more in one transaction. Please choose the correct option at checkout.
- Customs/Duty will have to be paid by the customer on arrival.
Return & Refund Policy:
You must email: firstname.lastname@example.org regarding any return prior to sending the item back.
We will refund all items that are returned in saleable condition within 14 days when purchased online.
The original tags must be present and on the item.
Items returned after this period will not be accepted. Return postage is covered by the customer. All returns must be accompanied by a print out of your invoice or receipt. Returns may take between 5–7 working days to process once received back.
You are able to bring your online return to our brick & mortar store within 7 days, please bring valid ID and proof of purchase, Returns will be processed through the online store, not on the day of arrival.
International returns are accepted, however all extra taxes/customs/duty costs will be deducted from refund amount if applicable on its return.
UK RETURNS ADDRESS:
WORKING TITLE, 6 BRIDEWELL ALLEY, NORWICH, NORFOLK, NR2 1AQ
We're happy to exchange items as long as we receive it back within 14 days from purchasing online and 7 days if purchased within store, and the item and size is available on receipt of your return. Unfortunately we cannot hold stock for an exchange. The easiest and quickest way to do an exchange is to place a new order for the item and size you want and return your older order for a straight refund.
Covid 19 Safety Precautions:
As of 15th June 2020 all returned stock online will be steamed and kept isolated for 72 hours before returning to the shop floor.
Extended Christmas Returns:
Any order made in December instore and online is part of the extended Christmas returns scheme. We understand the item might be a gift for Christmas. We expect any purchase made in December to be returned by 7th January of the new year, in the condition it was sent or purchased in with full tags to resell. We will not accept any December returns after the 7th January date.